Comcastic? ... I mean Comcrapstic

Author: Jon aka Poor Guy / Labels: ,

This stupid connection thing drive me nuts. It all started happening on Monday night, when I was leveling my pally running around to do quests. Then around 11pm, my toon was running at the same spot like on a trackmill.. I thought it's just the lag. Well, about few second later I got disconnected. I checked on the modem and the CABLE light is blinking. So I know it's the comcast problem. I thought it's just a glutch but no. It kept happening every once awhile for the whole night. Since I was tired anyway so I went to bed.

Next day, around 11pm, the same shxt happened again. I was forced to sit out the raid b/c I just couldn't stay online. I called the comcast 1-800 number and resent the signal. Hmm... work for maybe 10minutes then the connection crap out again.

So on Wednesday, I submitted a request/question/technical support whatever they called it. Their automatic email system acknowledged my ticket.

In the evening, at the same time, 11:08pm to be exact, I got disconnected again. I called the 1-800 nubmer again to resend the singal. Didn't help much. I got disconnected every now and then. So I called and talked to the CSR. She claimed she went to check the log and saying I was currently connect. DAAAA, the connection drop and reconnect every now and then. Sure you could see my modem is connect at that moment but obviously you didn't check the log. I repeatedly told her it happened at the same time for 3 nights in a row. I guess that didn't written down as a standard question/answer on her script given by the manager. Anyhow, I setup an appointment for the technican to come to my house to check it out.

I don't think the technican can find anything wrong with it. It got to be something in their server have some kind of scheduling to reset the server or some sort of crap. It happened about 2 years ago when I got disconnected every night at the same time. After a long struggle they finally fix the problem. Obviously talking to the night shift CSR didn't help much. They just reading the script their managers hand to them. The last resort for them is to schedule an appointment. If then else...
or should I use Switch case statement?? simple flow chart, simple answer.

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