I called Comcast 3 times over the weekend. First time after the CSR answer the phone, she went disappeared. After 10 minutes of waiting, I decided to hang up.
2nd time I called, it was like 1:30am on saturday night. I was talking with another CSR. After I explained my situtation to her she got annoyed and she screamed at me. I immediately asked for her name and her attitude became more "friendly". We went through the same stupid "Follow the script" help from her.
I should filed a complain on her attitude. I was not too pissed at that point, just want a revenge on getting screamed at by the fxxking CSR.
Afternoon defeats and victories at night
7 years ago
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1 comments:
Hi, Jonathan!
I would really like to look into these interactions for you. If you wouldn't mind discussing your experience (so I can do all I can to see it doesn't happen to anyone else), we'd be more than happy to address. Email me at We_Can_Help@cable.comcast.com and we can discuss not only the representatives but also address any service concerns you may have.
Kind Regards,
Melissa M.
Digital Media Outreach
Comcast National Customer Operations
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